Frequently Asked Questions
Our heated clothing utilizes advanced carbon fiber heating technology with ultra-thin heating elements that generate far-infrared heat. Each garment features an intelligent temperature control system offering 3-4 heat settings (typically 95°F-149°F/35°C-65°C). The heating elements are waterproof-coated and strategically placed in key body zones like chest, back, and collar areas for optimal warmth distribution.
Battery life varies by temperature setting:
- Low Heat (95-104°F/35-40°C): 8-12 hours
- Medium Heat (113-122°F/45-50°C): 5-8 hours
- High Heat (131-149°F/55-65°C): 3-5 hours
Our MOQ structure is:
- Standard Styles: 100 pieces per style/color
- Custom Styles: 300 pieces per design
- OEM/ODM Projects: 500 pieces minimum
- Mixed Orders: Accepted with total quantity ≥200 pieces
We provide comprehensive customization:
- Branding: Logo embroidery, printing, custom labels/tags
- Sizing: US, EU, Asian fits with custom size charts
- Colors: 50+ color options with Pantone matching
- Features: Heating zones, control methods, battery placement
- Materials: Premium fabrics, insulation levels, shell options
- Packaging: Custom boxes, hangtags, instruction manuals
- Certifications: Market-specific compliance (CE, UL, FCC)
Safety is our top priority with multiple protections:
- Water Resistance: IPX4-IPX7 rated depending on model
- Certifications: CE, UL, FCC, RoHS, OEKO-TEX certified
- Temperature Control: Auto shut-off and overheat protection
- Electrical Safety: Short-circuit and overcharge protection
- Fire Safety: Flame-retardant materials throughout
- Quality Testing: 100% pre-shipment inspection
- Warranty: 12-month manufacturer warranty
Our production and shipping timeline:
- Sample Orders: 3-7 business days
- Standard Products: 15-25 days after order confirmation
- Custom Orders: 25-35 days depending on complexity
- Peak Season: Add 5-10 days (Oct-Jan)
Shipping Options: Express (3-5 days), Air Freight (7-10 days), Sea Freight (25-35 days). We work with DHL, FedEx, UPS and provide door-to-door service with tracking.
We offer flexible payment options:
- New Customers: 30% deposit, 70% before shipment
- Established Partners: Net 30 terms available
- Payment Methods: T/T, L/C, PayPal, Western Union
- Trade Assurance: Alibaba Trade Assurance accepted
- Currency: USD, EUR, GBP accepted
Sample payments can be made via PayPal for convenience. We provide proforma invoices with detailed cost breakdowns.
We maintain comprehensive certifications:
- Safety Standards: CE, UL, CSA, PSE compliance
- Quality Systems: ISO 9001:2015 certified facility
- Environmental: RoHS, REACH compliant materials
- Textile Standards: OEKO-TEX Standard 100
- Wireless: FCC, IC certification for Bluetooth models
- Regional Compliance: CPSIA (US), GPSR (EU) ready
All certifications are regularly audited and updated to meet changing regulations.
We serve global B2B markets with focus on:
- North America: USA, Canada (40% of business)
- Europe: Germany, UK, France, Scandinavia (35%)
- Asia Pacific: Japan, South Korea, Australia (15%)
- Other Regions: Growing presence in South America
We understand regional preferences, sizing standards, and regulatory requirements for each market. Our products are designed to meet diverse climate conditions and cultural preferences.
Yes, we offer complete private label solutions:
- White Label: Use our existing designs with your branding
- Private Label: Fully customized products and packaging
- Design Support: In-house design team for original concepts
- Brand Protection: Confidentiality agreements and exclusivity options
- Marketing Support: Product photography, spec sheets, marketing materials
- After-Sales: Warranty support under your brand name
We’ve successfully launched 50+ private label brands globally and provide end-to-end support from concept to market.
